Cancellation & Refund Policy
We want you to enjoy the coffee. If something is wrong, tell us and we will make it right.
Cancellations
Orders can be cancelled free of charge any time before dispatch — email us with your order number. Once a parcel has left the estate it can no longer be cancelled, but it can be returned.
Damaged or incorrect items
If a jar arrives broken, or the wrong item was sent, send us a photograph within 48 hours of delivery. We will ship a replacement at our cost, with no need to return the original.
Returns
Unopened jars can be returned within 7 days of delivery for a full refund of the product value. Return shipping is at your cost unless the item was faulty. For food-safety reasons opened jars cannot be returned.
Refund timing
Approved refunds are issued to the original payment method within 5–7 working days of us receiving the return. Cash-on-delivery orders are refunded by bank transfer.
Questions about this policy? Email hello@koffiecollina.com or call +91 90199 14474.